Description |
T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That's why we're here.
Manager 2, Applications Support
Position Duties and Responsibilities
Primary Duties and Responsibilities:
- Have the ability to apply solid trouble-shooting concepts to discover and/or fix any issue that may impact or impede the ability to deliver system stability in a timely manner.
|
Requirements |
Position Requirements
Functional/Technical Skills:
- Leading, managing, and coordinating activities of personnel.
- Reporting, monitoring and resolving operational issues.
- Oversee operations to ensure reliability, timeliness, and productivity. Develop and implement and execute strategic processes.
- Identify key risks in development cycles and in resource allocation. Implement and maintain a project management solution.
- Maintains a working environment that promotes productivity, responsiveness, high staff morale, motivation and excellence.
- Provide 24/7-hour support as required.
Experience:
- Strong leadership skills, with an ability to lead and motivate a staff in a growing, flexible environment, utilizing diversity in approach and methodologies.
- Experienced manager with proven ability to lead in a diverse market.
- Minimum of 7 years work experience that includes leadership/management
- Project management experience.
- No less than three years experience with relationship building.
- Coaching, mentoring, goal building and goal setting experience.
- 5+ years Telecommunication experience, preferably wireless .
- 5+ years of experience with operational principles and operational processes required.
- 5+ years managing software code fixes required.
- Experience managing and working with vendors, customers, and internal resources
- 5+ years experience managing IT support required
- Strong communication skills, both written and verbal.
- 7+ years experience supporting production applications and managing trouble tickets.
- 5+ years experience coordinating development efforts with various stakeholders, including business analysts, project managers,
- development, customers, and vendors.
- 3+ years Business/functional Analysis
- 3+ years testing.
- Experience working directly with business partners on operational issues and communicating effectively to senior management as well as a
- large number of geographically dispersed customers.
- 3+ year's software quality assurance experience including ability to define, review and execute detailed test plans.
* SAP application support preferred
* Vendor management experience required
Education/Vocational Training:
- 4 year degree or equivalent work experience
T-Mobile USA offers a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k), generous paid time off programs, mobile phone and service discounts, tuition reimbursement, free parking - not to mention a fun and business casual work environment.
T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce
When asked "How did you hear about us?" please select the option "Other" from the list and type "LatPro" on the next open field.
|
|
